We work on a no return and refund policy for all items.
Only exception being, if the product is received damaged and the same is brought to our notice within 48 hrs, along with supporting images of the damaged good.
If 48 hrs have gone by since delivery, we can’t offer you a return or exchange.
To be eligible for a return, your item must be unused and in original packing as received along with a receipt or proof of purchase. A reverse pickup will be scheduled for the same.
We only exchange items if they are received defective or damaged and after immediate intimation (within 48hrs of delivery) on the receipt of the product. If you need to exchange it for the same item, send us an email at Online@thepurpleturtles.com and a reverse pickup will be scheduled for the same.
Delivery and Shipping
The products are typically dispatched within 3-4 Working days of order confirmation depending on your destination,incase the product is unavailable we take 2-3 weeks to source the same. Once the product is dispatched for delivery we will notify you of the same.
Order can be cancelled within 12 hour from the time of order placed, Beyond that cancellation is not accepted.
To return your product, you should mail your product to: Purple Turtles Lighting Ideas Pvt Ltd.
27/A, ground floor, K.R. Colony, Krishna Reddy Layout, Domlur, Bengaluru, Karnataka 560071.
Ph: 080 43007662 along with a copy of the invoice.